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Current Opportunities

Vice President, Immigration and Settlement | Catholic Social Services

The Organization

Catholic Social Services and Catholic Charities (The “Agency”) is a not-for-profit agency with over 60 years of commitment to its mission, which states:

“As a Catholic social services agency, we are guided by faith to care for

and bring hope to people in need with humility, compassion, and respect.”

The Agency is one of the largest social services agencies in Canada, with over 1800 employees who identify and respond to community needs by serving over 20,000 people each year through a variety of services and programs. CSS employs and serves people of all religious traditions or no tradition at all.

The Agency operates with a combination of public and private (“Sign of Hope”) funding and has an annual operating budget of more than $105 million. The Agency operates many residential programs and manages a portfolio of more than 120 leased or owned properties throughout Edmonton, Red Deer, and central Alberta.

For further information, please visit:


The Opportunity

Reports to:Chief Services Officer
Direct Reports:2
Indirect Reports:200+
Location:Edmonton, Alberta



Reporting to the Chief Services Officer, the Vice President, Immigration and Settlement, has overall responsibility for leading the Immigration and Settlement Services (ISS) department within Catholic Social Services. Immigration and Settlement Services supports clients in their adaptation to Canada by providing an array of resources to help newcomers settle into their new community. The Vice President, Immigration will oversee programs which the department offers, as well as form partnerships with external agencies and organizations to coordinate helpful initiatives with the ultimate goal of successfully integrating clients into their new environment.

This position is part of the Senior Management Team that carries out the overall strategy of the Agency. With a budget of more than $12,000,000 and more than 200 staff, the key responsibilities include assessing community needs, ensuring excellent service delivery, and building strong stakeholder relationships in accordance with the Agency’s mission, values, goals and objectives.


Key Accountabilities

The position will include the following responsibilities:


  • Provides strategic and system-wide input and feedback on the design and implementation of innovative policies, programs, and practices that will contribute to the quality of life & wellbeing for clients;
  • Establishes and maintains healthy relationships and partnerships across the Agency and externally;
  • Works collaboratively and openly with the ISS team and executive leadership to ensure successful implementation of ISS programs and practices; and
  • Understands the importance of positioning ISS within the larger Agency and its overall mission.

Team Leadership

  • Oversees the development, implementation and maintenance of ISS programs;
  • Develops and executes the ISS strategy for the Agency and partners with the executive leadership team to execute the mission and strategy;
  • Demonstrates strong leadership skills including the ability to collectively create a vision of the future, provide motivational direction to obtain clearly defined goals, influence, persuade, and garner commitment; develops and mentors others to be leaders; creates, supports, and leads by example to build a high-performance team and a positive work environment;
  • Ensures quality and responsive ISS services that support the Agency’s mission;
  • Identifies the critical issues and risks to be mitigated in order to achieve effective implementation of programs, policies, processes and practices;
  • A passionate thought leader who maintains a professional and positive manner in the face of challenge and opposition; and
  • Focused on relationship building and collaboration with the ability to work with cross functional teams, providing expertise, support, coaching, encouragement and direction.


  • Oversees the general management of programs related to ISS, which includes program development, delivery and evaluation as well as budget setting and knowledge management;
  • Maintain awareness of the external and internal social service, political and economic landscapes;
  • Establish and direct service level short and long term strategic and business planning to support Agency goals; and
  • Collaborate with other members of the senior leadership team to promote the Agency’s mission by identifying, developing, and expanding programs/services to meet changing community needs.

Operational Management

  • Overall responsibility for ISS resource allocation, including financial, property and staffing;
  • Develop the necessary systems, processes, protocols and tools to better support the facilitation, collection and sharing of knowledge that is generated by the programs;
  • Partner with the Chief Executive Officer and the Chief Services Officer to represent the Agency and the Service with external stakeholders, including community, government and private organizations;
  • Direct and participate in new service development activities to support Agency objectives and goals;
  • Ensure department activities comply with organizational requirements for quality management, legal compliance, client care, and mission fidelity;
  • Recognize the inherent risks involved in the delivery of social service programming and is able to identify, evaluate and develop strategies to mitigate risk while maintaining quality service delivery and care;
  • Keep the CSO informed of the department’s operations through regular meetings;
  • Participate in the recruitment and appointment of the Service’s Directors;
  • Convene, conduct and ensure Serious Occurrences and internal investigations are completed in accordance with Agency expectations; and
  • Manage high risk, complex, and multidisciplinary issues.


First Year Deliverables / Measures of Success

Success in the first year will be determined by the candidate’s ability to:

  • Build relationships and thoughtfully ingratiate with all levels of staff, peers, stakeholders, and partners;
  • Continue to successfully intake and resettlement of a large influx of incoming immigrants or refugees;
  • Promote a culture of engagement with the Agency as a whole, by providing support to employees, prioritizing employee wellbeing, and recognizing outstanding employees;
  • Establish innovative programs that will benefit Catholic Social Services’ client base;
  • Learn the ins and outs of the organization, service offerings, and standard practices;
  • Establish stronger links between ISS, the other service areas and the central administration.


Candidate Profile

The successful candidate will have the following:


  • Master’s degree in a relevant field human services discipline or equivalent (e.g., immigration and refugee studies, sociology, social work, non-profit/public/business administration, law).

A combination of education and work experience will be considered.


  • A minimum of seven (7) years of increasingly responsible executive experience, preferably in a complex, non-profit social services organization;
  • Demonstrated track record of effective leadership;
  • Demonstrated organizational change management ability in a senior leadership capacity;
  • The ideal candidate will have a track record of effectively leading a performance-based and outcomes based program and staff;
  • A leader with proven ability to work with and influence groups and associations toward achievement of a common goal;
  • Hands on experience in planning, budgeting, and being a champion of best practices in immigration and social services;
  • Previous senior leadership experience in the not-for-profit or similar sector would be considered an asset.

Competencies and Attributes:

  • Demonstrates maturity, self-awareness and insightfulness;
  • Possesses high ethical standards and an uncompromising sense of integrity;
  • Must be comfortable working and leading in a Catholic environment, being respectful of relevant Catholic teachings and practices;
  • A strategic thinker who is able to analyze internal and external environmental factors in order to identify current and future opportunities, challenges and risks and ensure ongoing service excellence;
  • Able to operationalize service strategies and identify resource requirements to effectively lead Service level performance and outcomes;
  • Possesses superior interpersonal skills including active listening, strong written and verbal communication skills;
  • Demonstrated leadership strength within a diverse employee and client group who represent a wide range of faiths, beliefs, lifestyles and cultures;
  • Commitment to utilizing change management best practices in order to effectively move forward initiatives concerning the Agency and staff, and to challenge the status quo, or past practice, where necessary;
  • As a voice/advocate for Catholic Social Services, is a persuasive, credible and polished communicator;
  • Able to work effectively and in collaboration with diverse groups of people;
  • Conveys and promotes a professional positive image and attitude regarding the Agency and its mission;
  • Passionate about the mission of the organization and understands the intricacies of the non-profit sector;
  • Unwavering commitment to quality programs and excellence in project management;
  • Possesses a high level of diplomacy in developing, maintaining, and leveraging relationships and partnerships;
  • Proven ability to articulate a vision, and provide leadership while continuing to promote a positive culture for a team;
  • Passion for and/or lived experiences of the human services sector;
  • Excellent organizational and time management skills with the ability to work towards goals within deadlines;
  • Emotional intelligence; empathy and understanding of different priorities and viewpoints;
  • Exercises sound judgment and recognizes the sensitive nature of issues;
  • Demonstrated ability to think outside the box and reach innovative, creative solutions.


The Compensation

An excellent compensation package awaits the successful candidate.

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AVCK-837260 Vice President, Immigration and Settlement | Catholic Social Services - ABAB - Edmonton and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.