Executive Director – South Calgary Primary Care Network
Established in February 2006, the South Calgary Primary Care Network (SCPCN) includes the areas south of Anderson Road to the southern, western, and eastern city limits. Our vision is to lead optimal personal and community wellness. And our commitment to south Calgary residents continues to be the building of a sustainable, patient-centred Medical Home.
Located in the fastest growing area in Calgary, the SCPCN now has over 250 member doctors at 66 clinics. Over the years, we have introduced many new programs for the residents of south Calgary, including Maternity Care, Health Management, Mental Health supports and a Breastfeeding Clinic. We are always evaluating our services, so we can provide the types of care that are needed most in our area – all while improving access to that care.
Our programming is developed and delivered in partnership with your family doctor and our wellness partners in the community, and it is designed to meet your everyday health needs. Research shows that people who are connected to a family doctor and visit them regularly have better health outcomes. In addition, they receive better chronic disease care, make fewer visits to the emergency room and are hospitalized less often.
Together leading optimal personal and community wellness.
To build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners.
For further information about South Calgary PCN, please visit their website at www.scpcn.ca
Job Title: Executive Director
Reports to: Board of Directors
Direct Reports: Director, Finance; Director, Clinical; and, Director, Analytics
Indirect Reports: Approximately 100
Location: Calgary, AB
The Executive Director is the senior executive, accountable to and reporting to the South Calgary PCN Board of Directors. The Executive Director is expected to handle administrative and operational activities for the PCN, and ensure the organization professionally approaches and discharges its responsibilities.
The overall role of the Executive Director is to lead the implementation of the PCN, and manage PCN’s daily operations, specifically:
- Manage the PCN budget of $15M and associated activities (banking, investments, agreements, contracts, plans, and risk management);
- Lead the Development and Implement the 2018 three-year Business Plan (i.e. Delivery of primary care services indicated therein within legislative frameworks and protocols);
- Supervise all PCN employees, either directly or indirectly as the second level and beyond supervisor;
- Lead and develop staff into a high performance team that establishes effective and professional partnerships with stakeholders, membership, and service providers;
- Position the PCN for success (build support for PCN activities, create and maintain a positive profile for the PCN’s within the various communities in which it operates, etc); and
- As required, facilitate change management across the PCN by productively engaging stakeholders.
The position will include the following responsibilities:
Strategic & Operational Leadership
- Lead the strategic planning process, taking a key role in the development of subsequent business plans;
- Lead the business planning process and subsequently implement the plan, with direction provided by the Board in conjunction with program clinical lead(s);
- Oversee the efficient and effective day-to-day operations of the organization;
- Facilitate the development and support of multidisciplinary teams with PCN physicians and other service providers;
- Ensure the provision of community-based services relevant and responsive to community needs, consistent with available resources; and
- Contribute locally and provincially to the development of practice guidelines, standards and policies for the PCN.
- As the face of the South Calgary PCN, champion and advocate for all aspects of the PCN;
- Engage physicians and articulate a compelling vision for why to join or remain part of the PCN;
- Develop effective relationships with stakeholders (Boards, physician membership, staff, AHS, AH, AMA and the public) and facilitate meetings as appropriate;
- Provide consultation to planning groups, health institutions, community groups, policy makers, organizational leaders, and teaching institutions regarding issues related to the PCN, and where appropriate, represent (or support others designated to represent) the PCN at various local, regional, and provincial meetings.
- Identify, assess and inform the Board of internal and external issues that affect the PCN;
- Act as an advisor to the Board on all aspects of the PCN`s activities, and participate on Board committees as necessary;
- Organize and support Board meetings and activities; and
- Make recommendations to the Board regarding goal setting, program planning, implementation, and evaluation of services delivered by the PCN.
- Assist with the development of the Board through contributing to the planning and implementation of annual Board retreats
- Manage the PCN’s human resources through effective workforce planning, staff recruitment, supervision, evaluation, termination, and associated functions, including development of appropriate policy and supports (job descriptions, compensation, benefits plan, hours of work, vacation, etc.);
- Coach and mentor direct reports, providing regular and consistent feedback; and
- Maintain a learning culture and a high-performance team, utilizing the strengths of each individual.
Program Planning, Implementation & Evaluation
- Oversee the development of policy, procedures, and practices that support and ensure effective program delivery, effectively integrating the PCN’s goals with those of participating physicians and AHS;
- Lead the service planning for new service implementation, engaging with relevant stakeholders as required;
- Ensure appropriate and effective evaluation is done on all key programs of the PCN; and
- Monitor regional, provincial, and national trends in order to promote implementation of evidence-based best practice in primary care service delivery.
- Oversee the preparation and submission of annual evaluation reports to Alberta Health
- Establish and monitor the PCN financial budget;
- Ensure appropriate and effective policies are in place and followed with regards to all financial matters;
- Establish and maintain a satisfactory financial system with appropriate controls, and provide financial oversight and management pursuant to the approved budget;
- Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the PCN;
- Act ethically in all financial matters ensuring public trust is never jeopardized; and
- Provide the Board with comprehensive, regular reports on the revenues and expenditure of the PCN.
- Oversee the preparation and submission of mid-year and annual financial reports to Alberta Health, and provide organizational leadership to the annual audit process
Risk and Resource Management
- Ensure quality assurance and risk management strategies are developed to guide and protect PCN operations;
- Adhere to applicable legislation including, but not limited to, the Health Information Act, Freedom of Information Act, Occupational Health and Safety and labour standards
- Act as a key liaison with legal counsel ensuring that all legal issues are identified and addressed;
- Ensure appropriate insurance and security measures are in place;
- Ensure the preparation, maintenance, security, and distribution of necessary records (financial, personnel, program, membership, meeting, etc);
- Ensure timely submission of required reporting to the funder and affiliated bodies; and
- Establish a satisfactory place of business (premises and infrastructure) for the PCN and its operations
The successful candidate will have the following:
- University degree in business administration, hospital administration, finance or other related discipline. Masters level preferred.
- Minimum of 10 years’ experience as a senior manager in a related institution or organization
- Specialized knowledge in public health care obtained through education, training or work experience
- Experience with business planning principles and processes
- Experience overseeing financial processes for an organization of significant size and scope, including comfort working with financial statements, budgeting processes and financial policies
- Track record of success leading and developing a diverse, high performing team of dedicated and innovate leaders
- Previous experience as a Board Member or reporting directly to a Board is an asset.
Competencies and Attributes
- Collaboration & Team-Orientation – Builds strong partnerships internally and externally; works effectively in teams and groups; shares workload and rewards willingly with a broader group; builds trust in committed and collaborative teams without strong sense of hierarchy
- Networking – Understands and utilizes the power of developing a network of relationships to achieve goals; contributes and shares information for mutual (longer term) gain
- Business Acumen – Makes sound commercial judgements and actions to ensure financial sustainability; can operationalize a business plan and deliver outcomes; understands, interprets and appreciates financial information and predictability
- Strategic Thought – Takes into account “big picture” issues, sees potential future states and the skills to achieve them; facilitates productive conversations on the big picture
- Developing Others – Provides others with the opportunity and support to develop skills and capabilities; provides guidance to others to assist them in resolving issues; manages talent effectively to achieve results; can delegate and drive accountability
- Influence – Can influence without authority; presents ideas and evidence convincingly to persuade others to follow; identifies and articulates original ideas and solutions
- Drive and Energy – Enthusiastic; goes beyond specific requirements of the task or role; seeks opportunities to broaden capabilities, delivers beyond expectations
- Judgement and Pragmatism – Forms views and prioritizes actions based on available facts, data and circumstances; manages conflicting and competing priorities; makes sound decisions when there is no clearly right or wrong option; can balance process and outcome orientation to ensure results are achieved with sensible levels of compromise;
- Integrity & Professionalism – Candid, sincere and ethical; open and honest in dealing with others
- Diplomacy – Politically astute and tactful; respects others opinions and needs in seeking solutions; can conceive and pursue sophisticated and subtle strategies to achieve influence in complex environments
- Communication – Articulate; communicates appropriately with diverse audiences and stakeholder groups; communicates effectively in multiple media; understands and takes into account others’ motivations and feelings; excellent listener
- Positivity – Encourages and motivates others; leads by example; maintains a positive attitude even in adversity; enthusiastic and energetic
- Management of Change or Ambiguity – Flexible; can adapt to changes in a circumstances and uncertainty in the environment; can absorb changes quickly and effectively; knows how to engage and lead others through change; able to adjust behaviour to changing situations and conditions
- Customer / Client Focus – Focuses on and anticipates customer needs; responsive to customer issues; engages positively with others
- Resiliency – Confident; maintains perspective and a positive outlook and effectiveness under pressure; deals effectively with obstacles and failures; perseveres through changing circumstances and priorities
How to Apply:
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