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Superior Propane is Canada’s only national provider of portable fuels, equipment, and service delivered locally to customers in more communities than any other propane company. It is dedicated to enhancing residential, commercial and industrial customer value with unique energy solutions that include leading technical and safety expertise, and professional equipment sales, installation and maintenance. The Company is committed to surpassing its customers’ expectations by delivering best-in-class customer service and turnkey solutions for all their energy and service needs.
Superior Propane operates a national propane distribution and propane services business with an over 40% market share, distributing over 1.5 billion litres annually to over 200,000 residential, commercial, industrial, oilfield, and agricultural customers coast-to-coast in Canada. Its Distribution Planning & Scheduling, Transportation Optimization & Supply Logistics take place in three National Operations Centers located in Guelph Ontario, Calgary Alberta, and Sainte-Catherine Quebec. The Company locally operates across five Canadian geographical regions, 46 Market locations and over 160 distribution points. With over 600 Propane Delivery vehicles and 400 Service vehicles, Superior Propane faces significant distribution delivery & scheduling challenges due to geographical scope, widely varying customer consumption patterns, changing weather conditions, and unpredictable order size and delivery frequency. The annual operating budget is approximately $240m, with 80% of spend directly attributed to people and vehicle expenses.
Superior Propane is a Canadian icon having been in business since 1951. It is headquartered in Mississauga, Ontario and is part of the Energy Services division of Superior Plus LP. The Energy Services division provides distribution, wholesale procurement and related services in relation to propane, heating oil and other refined fuels throughout Canada and the North Eastern United States. Superior Plus LP is a wholly owned subsidiary of Superior Plus Corp, a publicly traded company on the TSX (symbol: SPB) with approximately $4 billion in revenue.
Job Title: Director, Western Delivery & Service, Calgary
Reports to: Deliver Manager (3); Service Manager (3); Delivery & Service Specialist (1); Office Co-Ordinator (1); Total team of approximately 60.
Indirect Reports: 0
Location: Calgary, AB
Located in Calgary, Alberta and reporting directly to the Vice President of Western Operations, the Director Western Delivery & Service will have bottom-line accountability for developing and implementing strategic mid-range and short-term business strategies that lead and direct a central operations team supporting the regional business to achieve pre-determined financial, operational, customer service and safety goals and objectives that are aligned to long-term strategies developed by the executive team.
The Director Western Delivery and Service is accountable for the safe and efficient routing and scheduling and dispatching of propane delivery and installation teams in Western Canada. The role is responsible for driving effective utilization of field resources that support bottom line growth. This support manifests through route management and optimization, continuous process improvement, supporting and implementing technology advancements in the operations, and a strong focus on positive customer experiences. The ideal candidate will be a talented operational leader with prior P&L oversight in a people-intensive organization, a strong customer service orientation, a deep sense of ownership for his/her business, and a supportive management style. He/she must have a proven track record of managing complex projects where success is a result of pulling various components/groups together in one unified direction; he/she must be a proven operator with an ability to drive results at a very tactical level; and he/she must have excellent communication skills and the wherewithal to effectively navigate a dispersed regional organization with unique individual market demands.
The Director Western Delivery & Service is an exciting opportunity for the right individual to lead one of the key strategic functions of a more than $800 million Canadian icon. Individuals who are very solutions focused, self-starting, able to motivate and manage people effectively, and who are not afraid to be held accountable for their actions/decisions will thrive in this dynamic, complex environment.
The Director Western Delivery & Service will have overall accountability for the smooth operation of the Western Delivery and Service teams including expense management, people management, operational effectiveness, safety and customer service. More specifically, he/she will:
The successful candidate will have the following:
Strong leadership capabilities to instill a positive and productive work environment for our employees coupled with 10+ years’ experience leading a function or region in a related industry with a solid understanding of field operations, distribution, logistics, analytics and customer experience.
Previous budget an expense accountability with a track record of managing safe operations and delivering profitable results.
Significant achievements in change management where success depends on building trust and gaining support with multiple stakeholders.
Delivery and Service Industry Knowledge
Ideally experience in a highly distributed distribution delivery and service organization with a strong focus on logistics.
A university degree preferably in business and/or engineering.