Career Transition:

If your employer has provided you with Career Transition Support through Optimum Talent, click here to get started.


Get Support With:
  • Career planning and assessment
  • Resume development and optimization
  • Creating your professional online profile
  • Networking training and events
  • Interview preparation

Current Opportunities

Director, Staff & Labour Relations – Carleton University


Carleton University

Situated on unseeded Algonquin territory beside the historic Rideau Canal, an official UNESCO World Heritage Site, and founded in 1942 as a part-time institution for the men and women who supported Canada’s war effort, Carleton University is closely tied to the needs of the capital. Computer science students participate in paid co-op placements at leading technology companies in the city. Many Carleton students work as political aides and pages on Ottawa’s Parliament Hill. “Carleton’s stimulating interdisciplinary programs create graduates uniquely qualified for brilliant jobs in the knowledge economy—satisfying jobs that help solve the problems of the future in a changing world”.

Carleton was the first university in Canada to establish a graduate degree in public administration and it is also home to the country’s oldest four-year journalism program. It continues to expand offerings and update its infrastructure. A new Health Science Building with state-of-the art laboratories and animal facility has just been completed. The library has been completely updated, and current renovations include steps to reduce energy consumption on campus, as well as the creation of the Institute for Advanced Research and Innovation in Smart Environments (ARISE) to focus on applied research in clean technology, health technology and information and communication technology. Construction of a new business school is underway, and many more exciting projects are planned in the coming years.

Carleton University, Canada’s capital university is situated on a beautiful campus bordered by the sparkling Rideau River and Canal, Carleton is just minutes from the heart of our nation’s government and enjoys easy access to the many organizations, associations and businesses which thrive in Ottawa. Many of Ontario’s leading high-tech companies surround the campus where cutting-edge research joins with highly innovative teaching to solve real-life problems. Members of a dynamic, research-intensive university, Carleton’s faculty and staff provide a superior learning experience for students who hail from every province and from over 100 countries around the world.

With operating and ancillary budgets of over $560 million, close to 30,000 students and 2,200 faculty and staff, Carleton University is situated on 62 hectares just south of Ottawa’s city centre. Five kilometres of underground tunnels conveniently link many of the University’s 37 buildings.




Responsible for the leadership and oversight of human resource services including talent acquisition, labour relations, and client business support to university leaders.

Key accountabilities


  • Collaborates with the Assistant Vice-President, Human Resources and departmental leaders in developing both a long-term strategic and annual operational plan for the department
  • Leads long-term and annual planning processes for the office with a focus on developing programs, services, goals and related performance measures
  • Ensures the office has policies and procedures across all areas of mandate aligned with university practices and legislative requirements

People Leadership

  • Ensures effective office level organizational model aligned with program and services including clarity in roles and responsibilities of team members
  • Leads office level workforce planning and talent strategy including recruitment
  • Provides day-to-day leadership and performance management of office managers
  • Monitors departmental culture and productivity and intervenes when necessary
  • Provides leadership for the most complex and sensitive employee/labour relations issues

Financial Management

  • Leads the development of the office budget
  • Ensures timely and accurate forecasting and on-going analysis of the budget and expenditures and ensures proactive mitigation strategies are developed and implemented
  • Leads strategic level analysis of collective agreements, cost of recruitment and retention, and return on investment of talent management programs (e.g. training, performance management)

Relationship Management

  • Collaborates with other departmental leaders to identify and develop cross-functional human resources solutions
  • Provides strategic data-driven evidence-based advice related to overall talent management and employee / labour relations both within the human resources function and to the broader university leadership cadre
  • Serves as the senior leader in consultations with the university’s administrative and operational bargaining agents
  • Serves as the senior representative in grievances and arbitrations on behalf of the university
  • Partners with external legal professionals in the management and resolution of complex labour relations issues and formal arbitration

Communication and Stakeholder Management

  • Partners with other functional leaders within human resources to develop and deliver integrated services to the university employee population
  • Provides subject matter expert consultation and advice to senior leaders related to core programs and services
  • Leads consultations and negotiations with the university’s bargaining agent representatives
  • Negotiates and works with external service providers


  • Leads senior level management discussions on broad labour relations strategies and planning
  • Leads the most complex client issues related to organizational design, effectiveness and culture, including coaching leaders on people management
  • Leads the development of university-wide talent acquisition strategy, programs, and operations
  • Working with HR business partners, ensures human resources plans are developed for clients covering organization design, culture, workforce planning, and talent management
  • Participates on external professionally-oriented working groups and committees
  • Develops supporting communication plans and materials for areas of responsibility

Problem Solving and Decision Making

  • Develops programs and services balancing expectations and demands to support employee engagement and retention with the pressures of fiscal restraint and accountability
  • Develops solutions to address program and service needs and challenges in the context of prescriptive legislative requirements or university policy
  • Develops and monitors performance metrics, assess systems and processes, and makes recommendations for continuous improvement
  • Acts with independence to make day-to-day operational decisions within the context of overarching policy, the legislative context and the strategic human resources plan

Leadership and Development of Others

  • Leads workforce planning and talent management including reviewing current capacity and planning for the future (identification of resource needs, hiring, training, and career development)
  • Provides day-to-day leadership of unit managers and ensures that unit managers are effective people leaders
  • Ensures that workplace culture is positive, productive, and healthy

Impact of Position

  • Decisions have significant financial implications particularly through the development and negotiations of collective agreements
  • Provides foundational strategy for the attraction and retention of administrative employees across university programs and services
  • Develops core programs and services that impact employee engagement, productivity, and retention



Qualifications and experience


  • Bachelor’s degree in Human Resources or related discipline
  • A human resources professional designation


  • Minimum of ten years progressive experience, including a minimum of five years in HR management and leadership role

Core Knowledge

  • Knowledge of leadership practices related to planning, policy development, financial management, program development/evaluation, performance and risk management, project management, contract management, customer service, and human resources
  • Knowledge of contemporary best practices in labour relations, talent acquisition, recruitment, and business partner services (e.g. workplace culture, performance management, organization design)
  • Knowledge of the legislative framework governing labour relations, employment standards and human rights within the workplace
  • Knowledge of a university operating context and related human resources trends, issues, and challenges

Ideal personal profile

  • Credible leader with an ability to influence and achieve high quality people outcomes;
  • Energetic, driven and passionate, and able to adapt his/her approach to a variety of internal customer requirements;
  • Excellent interpersonal skills with particular emphasis on leadership, facilitation and relationship building;
  • Ability to make decisions and operate independently with respect to complex issues and requirements with a high degree of exposure;
  • Ability to understand the unique talent needs of the University and the client community and to develop a targeted strategy to meet those needs;
  • Strength of character and presence with the ability to gain respect and influence both the executive leadership team and employees at large;
  • Strong oral and written communication skills and the ability to listen objectively;
  • Ability to be empathetic but direct in conflict resolution, problem solving and negotiations.


NOTE:   Under the Occupational Health and Safety Act, the incumbent is required to be familiar with the Act and the regulations that apply to the work being performed in the work unit.  The incumbent is also charged with ensuring that employees in the unit are made aware of their rights and obligations under the Act.

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
A014986 (ABGN-882460) Director, Staff & Labour Relations – Carleton University - ON - Ottawa (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.