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Current Opportunities

Director of Operations (Contract, up to 18 months) – Ronald McDonald House Charities Alberta


Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children. Seventy per cent of Canadian families live in an area without a children’s hospital. This means that when a child is seriously ill or injured, families must leave their homes, jobs and support systems to access vital – and often life-saving – medical care. We are here to help.

We know that when a child is sick, the whole family hurts. That’s why we’re part of a global network prioritizing family-centered care through our unique core programs. Our growing organization offers 79 private family suites in Edmonton, Red Deer, Medicine Hat and Calgary, as well as operates a state-of-the-art mobile medical clinic called the Ronald McDonald Care Mobile. Our Houses provide a warm, compassionate and comfortable environment where families can share experiences, eat a warm homemade meal and rest while caring for their child who’s admitted to a nearby hospital.



Job Title: Director of Operations (Up to 18 months Maternity Coverage)

Reports to: Chief Executive Officer

Direct Reports: General Manager (4), Care Mobile Manager (1)

Indirect Reports: 15 full time and numerous part time

Location: Calgary or Edmonton, AB with 25% travel required



Reporting to the Chief Executive Office the Director of Operations is responsible for overseeing the operations across the province for all Core Programs. As a member of the Senior Management Team, The Director of Operations is responsible for the success of the organization’s operations and ensuring more mission is delivered to more families in the most efficient way to make the most of our donor dollars.

Key Accountabilities
Strategic Leadership

  • Advocate for the vision, mission and values of RMHC Alberta
  • Assist in the creation and implementation of the strategic plan
  • Collaborate and communicate operational priorities with the Senior Management Team
  • In partnership & in consultation with Alberta Health Services to evaluate and implement their best practice recommendations within our mission and in the best interest of the health and well-being of those we serve

Operational Leadership

  • Provincial oversight of the organization’s operations with the primary concern being the care and well-being of families utilizing RMHC Alberta services. This includes oversight of policies, reporting and security. Provincial oversight of the organization’s operations includes:
    • General Managers
    • Core Programs including Houses, Hospitality Carts, Family Rooms, Care Mobile
    • Facilities
    • Volunteers & Programming
    • Family Services
  • Fostering and sustaining productive management practices in a positive team environment, sharing expertise and knowledge to support, coach and develop staff
  • Mentoring direct reports in proper staffing and talent management requirements
  • Support the development of key metrics and performance goals including the coordination of the development and executions for operations and operations personnel
  • Support direct reports from a project management perspective
  • Evaluate processes, programs and performance
  • Work closely with the Development, Human Resources and Finance team to ensure proper resources and programs are in place to support future growth plans
  • Ensure compliance to minimum standards in accordance to government legislation, regulations and guidelines
  • Must be familiar with best practices and RMHC Operating guidelines

Financial Oversight

  • Oversee the development and implementation of the operational plan and budget
  • Working with the Director team to leverage RMHC Alberta programs and services for funding and sponsorship opportunities including providing information for providing Stewardship Reports and/ or information for proposals

Community Engagement & Advocacy

  • Act as an ambassador for RMHC Alberta
    • Speak positively about the organization inside and outside of the House
    • Participate in Signature events and/or significant third-party events
    • Seek out volunteer and development opportunities
    • Highly engaged with donors and clinical partners
    • Ability to tour and speak on behalf of all Alberta Houses & Care Mobile
    • Monitor and improve the overall experience families receive in the House



Success in the first year will be determined by the candidate’s ability to:

  • Continue to ensure progress is being made with the development of the Family Rooms Program
  • Work with the Family Advisory Committee to commence with strategy support for future capital expansion programs in both Calgary and Edmonton
  • Build organizational capacity for the future through way of efficiencies
  • Support the building of a collaborative culture amongst the General Manager’s group
  • Streamlining processes between all Houses



The successful candidate will have the following:


  • A university degree in a related field is preferred


  • 10 years of progressive leadership experience managing professionals and leading departments to generate high quality results
  • 7 years of experience in a not-for-profit or charitable organization at a senior level
  • A minimum of 5 years’ experience working within the human services sector, working with children and families is considered an asset
  • Experience working with non-profit Boards

Competencies and Attributes

  • Advanced ability to interpret and apply principles and practices related to:
    • Industry relevant legislation which may include but is not limited to: Occupational Health and Safety (OHS), Personal Information and Privacy Act (PIPA), Health Information Act (HIA)
    • Risk Management
    • Human Resources including, but not limited to, Employment and Labor standards
    • Contract and Project Management
    • Infection Control Practices
    • Strategic and Operational Planning
    • Resource and Fiscal Management of budgets up to $10million
  • Demonstrated communication, organization and negotiation skills
  • Demonstrated leadership and human resource management skills
  • Strong communication and interpersonal skills are essential
  • Outstanding organizational ability, project management and reporting skills, with focused attention to detail and follow through
  • High degree of professionalism and sensitivity to confidential information

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AUKV-344288 Director of Operations (Contract, up to 18 months) – Ronald McDonald House Charities Alberta - AB - Calgary and AreaAB - Edmonton and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.