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Current Opportunities

Director of Operations | Confidential Client

The Organization

Our client has been a staple in Canadian communities for over 40 years. They have grown their organization to over 2000 staff members across Canada servicing many of Canada’s largest commercial floor space. As leaders in facility cleaning and maintenance service providers, our client is excited about their continued expansion and are looking to add another Director, Operations to their organization. This role will be a key fixture, working alongside the chief operating officer, in supporting their clients with providing leadership, strategic planning, and continuous training to ensure their customers are receiving premium cleaning solutions.

For further information on the role and organization, please contact us at Gallagher Executive Search.

The Opportunity

Reports to:Chief Operating Officer
Location:Vancouver BC



Key Accountabilities

The position will include the following responsibilities:

  • Overseeing a team including direct and indirect reports to ensure the clients scope of work is conducted, adhered to, and continuously improved.
  • Directly manage client relations and in collaboration with Chief Operating Officer.
  • Prepare and present reports on key performance indicators and other statistics.
  • Ensuring that training is conducted, including safety training and other internal programs.
  • Overseeing efficient operations – cleaning schedules, staffing, special projects such as carpet cleaning.
  • Preparing or obtaining quotes for additional work outside of the contracted scope of work.


First Year Deliverables / Measures of Success

Success in the first year will be determined by the candidate’s ability to:

  • Build successful working relations with team members.
  • Meet clients’ objectives and key performance indicators.
  • Modify, create, and lead strategic operations.



Candidate Profile

The successful candidate will have the following:


  • Experience in cleaning industry or adjacent industry highly preferred.
  • 4+ years leadership experience, has managed a team with multiple direct & indirect reports.
  • 4+ years of experience in facilities management.
  • Strong written communication and ability to write detailed reports and presentations.

Competencies and Attributes:

  • Excellent communication & customer service skills; orientation to pleasing the customer.
  • Organized with good follow through.
  • Can work and manage positively in a unionized environment.
  • Strong emotional intelligence.
  • Collaborative team player.



The Compensation

An excellent compensation package awaits the successful candidate.


Equal Opportunity

Our client is committed to equity, diversity and inclusion and recognizes that a diverse team benefits and enriches our work and is essential to operational excellence. We welcome applications from all qualified individuals and encourage women, members of racialized communities, Indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity to confidentially self-identify at time of application. In accordance with provincial legislation, accommodation will be provided by Gallagher Executive Search and our client throughout the recruitment, selection and/or assessment process, upon request, to applicants with disabilities. All qualified candidates are encouraged to apply.



If you wish to be considered for this position, please email your application materials in confidence to

The information received will be treated in the strictest confidence. We thank all candidates for their interest; however, only the candidates selected for further consideration will be contacted.


How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
A024971 (AGWO-614001) Director of Operations | Confidential Client - BC - Vancouver and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.