Career Transition:

If your employer has provided you with Career Transition Support through Optimum Talent, click here to get started.


Get Support With:
  • Career planning and assessment
  • Resume development and optimization
  • Creating your professional online profile
  • Networking training and events
  • Interview preparation

Current Opportunities

Director of First Impressions, Contract- Optimum Talent


Optimum Talent enables our clients to achieve success through people. We collaborate with leading organizations to recruit, develop, engage, retain, and transition talent. The result for our clients is a stronger employer brand, and a workforce with the capability and insight to execute their strategy and achieve their business goals.

Our extensive recruitment experience originates from Conroy Ross Partners, who we have a long history of successful partnerships with, and whom we ultimately acquired in 2016. Founded in 1994, Conroy Ross Partners delivered retained search services to clients across Canada, successfully placing over 3,500 candidates and earning a reputation as one of Canada’s leading recruiters.

We offer a full complement of recruiting solutions to find the talent you need for your organization.  We recruit executives and professionals, for both permanent and contract positions. Our clients are comprised of publicly traded and privately held companies and represent various industries including, academia, construction, finance, government, health and social institutions, industry associations, not-for-profit, oil & gas, and power generation.

We are a collaborative firm. Every client is a client of our firm and all assignments receive the benefit of the collective experience and resources from all our colleagues.

With origins dating back over 40 years, Optimum Talent has grown to over 260 employees operating in 14 offices from coast to coast. We provide expertise in Executive Search and Recruitment Solutions, Leadership Assessment and Development, and Career Transition and Outplacement.

At Optimum Talent, we like to think that we’re pretty good people. We have stories about how we’ve demonstrated our integrity, professionalism, honesty, and a lot of the values that other organizations talk about. But when it comes right down to it, what differentiates us is how we engage with our colleagues, clients, candidates, and communities. So, we landed on that single core value: Engage. It’s not the word itself that is most important, but rather the descriptor that we put around it: We engage with our colleagues, clients, candidates, and communities to create a lasting and positive impact.

For further information about Optimum Talent, please visit their website at


The Director of First Impressions (“DFI”) is a dual role as receptionist and administrative assistant, supporting initiatives for the Executive Search, Leadership Assessment and Development, and Career Transition and Outplacement teams. This person will work in a highly interactive, challenging and fast-paced environment where teamwork plays a key factor. The DFI is responsible for a significant range of coordination of specialized projects, typically of a highly confidential nature. This person will regularly exercise appropriate discretion and independent judgment in performance of work directly related to management policies or the general business operations of Optimum Talent.

The position will include the following responsibilities:

  • Greet and accommodate clients, candidates, and guests courteously and professionally
  • Answer, screen and redirect incoming calls as appropriate, assessing importance and priority
  • Maintain a clean environment related to the reception area, boardroom, and interview rooms
  • Proactively manage all internal meeting logistics, including managing and troubleshooting audio visual set up, and making catering arrangements
  • Provide oversight to the room booking and managing and solving conflicts as they arise
  • Direct interaction with the team on a daily basis to provide overall support: Arrange and coordinate meetings (internal and external), set up conference calls and videoconferences, coordinate arrangements with all parties, update calendars in Outlook and manage any other related tasks
  • Prepare comprehensive business correspondence/reports: Letters, emails, reports, and statements of work. Submit edited, accurate, properly formatted, proofread documents, reports, proposals, fee agreements, presentations and correspondence under normal or condensed time constraints
  • Prepare all Calgary invoices in Search, Leadership Assessment and Development, and Career Transition engagements
  • Coordinate SuccessFinder Assessments and debriefs with practitioners
  • Prepare PowerPoint and Word presentations for business development, proposals, and speaking engagements
  • Use Optimum’s CRM tool (Invenias) to track projects/client engagements, track business and sales activities, and manage corporate events related to Search, Leadership Assessment and Development, and Career Transition businesses
  • Learn about and understand the overall Optimum Talent organization (e.g., geographic and departmental staff members)

NOTE: In addition to the above responsibilities the incumbent will also be tasked with other sundry duties as assigned. These roles and responsibilities may be changed or modified based on the needs of the business.


The successful candidate will have the following:


  • University or college diploma/ degree / certificate preferred in Human Resources, Business or Communications


  • Managing multiple competing priorities in a fast-paced environment
  • Executing unwavering customer service, while developing and building productive relationships with both colleague and corporate clients
  • Building strategic relationships while listening attentively, solving problems creatively, and using discretion and tact to achieve win-win outcomes
  • Strong verbal and written comprehension and communication skills. Must be articulate and diplomatic
  • Communicating with multiple stakeholders to provide high level of service to corporate clients and their admin support
  • Technical skills include comprehensive knowledge and proficiency in Windows and the Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

Competencies and Attributes

  • Strong technology literacy and skills
  • A willingness to learn, experiment, and problem solve
  • Ability to be discrete and maintain confidentiality
  • Strong analytical skills
  • Strong written and verbal communication skills
  • Organized, efficient, and has a strong attention to detail
  • Shows initiative and can work independently, or as a team player working in tandem with others, to prioritize activities
  • Positive, caring, and “can do” attitude: flexible, willing to “pitch in” and do whatever is needed to get the job done
  • Demonstrated ability to manage and coordinate projects
  • Aptitude to develop and implement

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AWRK-757851 Director of First Impressions, Contract- Optimum Talent - AB - Calgary and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.