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Superior Propane is Canada’s only national provider of portable fuels, equipment, and service delivered locally to customers in more communities than any other propane company. It is dedicated to enhancing residential, commercial and industrial customer value with unique energy solutions that include leading technical and safety expertise, and professional equipment sales, installation and maintenance. The Company is committed to surpassing its customers’ expectations by delivering best-in-class customer service and turnkey solutions for all their energy and service needs.
Superior Propane operates a national propane distribution and propane services business with an over 40% market share, distributing over 1.5 billion litres annually to over 200,000 residential, commercial, industrial, oilfield, and agricultural customers coast-to-coast in Canada. Its Distribution Planning & Scheduling, Transportation Optimization & Supply Logistics take place in three National Operations Centers located in Guelph Ontario, Calgary Alberta, and Sainte-Catherine Quebec. The Company locally operates across five Canadian geographical regions, 46 Market locations and over 170 distribution points. With over 600 Propane Delivery vehicles and 400 Service vehicles, Superior Propane faces significant distribution delivery & scheduling challenges due to geographical scope, widely varying customer consumption patterns, changing weather conditions, and unpredictable order size and delivery frequency. The annual operating budget is approximately $240m, with 80% of spend directly attributed to people and vehicle expenses.
Superior Propane is a Canadian icon having been in business since 1951. It is headquartered in Mississauga, Ontario and is part of the Energy Services division of Superior Plus LP. The Energy Services division provides distribution, wholesale procurement and related services in relation to propane, heating oil and other refined fuels throughout Canada and the North Eastern United States. Superior Plus LP is a wholly owned subsidiary of Superior Plus Corp, a publicly traded company on the TSX (symbol: SPB) with approximately $4 billion in revenue.
Job Title: Director, Logistics & Delviery Optimization
Reports to: Vice President, Customer Experience
Direct Reports: Program Manager – Tank Sensors; Program Manager – Superior Way; Delivery Specialists (3); Logistics Analyst (1).
Indirect Reports: 0
Location: Guelph, ON
Reporting to the VP Customer Experience, the newly created role of Director Logistics & Delivery Optimization will be a lynch pin between business strategies and operational execution. This role will work with the VP Customer Experience to develop business strategies that align with corporate objectives. Then along with a small team of specialists the Director will develop and implement mid-range plans to support the regional business units. These plans will include financial, operational, customer services and safety goals. The Director is directly responsible for developing the logistics forecasting and planning needed to meet delivery and cost efficiency targets. This will require close collaboration with the regional General manager as well as the Eastern and Western Operations centres to fully understand their requirements. Those requirements will be blended with corporate goals and initiatives on route optimization, assets maximization, resource planning, and process improvement.
The ideal candidate will be a talented operational leader with a strong customer service orientation, deep expertise in logistics coupled with a sense of ownership, a sense of ownership for his/her business and a supportive management style. He/she must have a proven track record of managing complex projects where success is a result of pulling various components/groups together in one unified direction. He/she must have excellent communication skills and the wherewithal to effectively navigate a dispersed regional organization with unique individual market demands.
This role is an exciting opportunity to lead one of the key strategic functions of a $800 million Canadian icon. The successful candidate will be able to operate both at the strategic and tactical level, be able to translate strategies into executable plans with the active engagement of their regional colleagues. This will require the ability and desire to engage people at all levels and the innate competency of being accountable for results.
The Director Logistics & Delivery Optimization will have overall accountability to lead, develop and implement best in class systems and processes that utilize technology to optimize the delivery and service functions for the organization surpassing customer expectations. More specifically, he/she will:
The successful candidate will have the following:
Strong leadership capabilities to instill a positive and productive work environment for our employees coupled with 10+ years’ experience leading a function or region in a related industry with a solid understanding of field operations, distribution, logistics, analytics and customer experience.
Previous budget an expense accountability with a track record of managing safe operations and delivering profitable results.
Significant achievements in change management where success depends on building trust and gaining support with multiple stakeholders.
Planning & Execution
Significant experience developing strategic plans and the tactics to drive business results.
Delivery and Service Industry Knowledge
Ideally experience in a highly distributed distribution delivery and service organization with a strong focus on logistics.
A university degree preferably in business and/or engineering.