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Current Opportunities

Director, Labour Relations – Canadian Linen Services


Job Title: Labour Relations Director

Reports to: VP of Labour Relations (based in Philadelphia).   Dotted line to the Canadian President

Location: Etobicoke, GTA, Ontario



The Labor Relations Director is responsible for all labor relations matters and related employee relations matters across the country and parts of the Northeast and Midwest US. Covering close to 40 agreements (22 in Canada, 16 in the US), the successful candidate will be the chief spokesperson in labor negotiations and will be primary counsel on labor contract administration. Interacting with various internal stakeholders, the incumbent will advise operations managers on a broad range of employment regulations, their impact on workplace incidents, and general methods of positive employee relations. The incumbent will manage labor litigation and represent the Employer in arbitration and before the National Labor Relations Board forums. The Labor Relations Director will respond to union organizing activity, training managers on employee relations matters including CCN (credit check neutrality) campaigns and will be responsible for handling union organizing activity.

Key Accountabilities

  • Will represent the Company at all bargaining sessions as the primary spokesperson.
  • Create presentations to inform senior staff and/or management regarding Labor Relations issues.
  • Must be able to manage arbitrations and unfair labor charges including drafting, opening and closing briefs.
  • Must be able to help manage up to 50 contracts with various unions including but not limited to: UFCW, Teamsters, Unifor and Operating Engineers.
  • Contribute to company-wide standardized practices, processes and forms.
  • Provide consultation regarding multi-employer benefit funds.
  • Management training related to Positive Employee Relations (PER) and other timely topics.
  • Provide consultation with regards to National Labor Relations Board (NLRB), grievances and arbitrations.
  • Ensure legal compliance by reviewing federal, state, and local regulatory requirements and disseminating, explaining, and consulting regarding requirements.
  • Manage union contracts as well as union relationships.
  • Consult with internal and external counsel on proper language construction, interpretation and presentation.
  • Provide insights on trends, patterns and translate into proactive proposals and collaborate with other departments and external vendors to develop and deliver proposed components on-time and within budget.
  • Performs other duties as assigned or requested.



The successful candidate will have the following:


The successful candidate will possess a Bachelor’s Degree in Industrial Relations, J.D., a Master’s Degree in Industrial Relations strongly preferred but not required.


  • Seven to ten years of experience in industrial relations in a union represented environment.
  • Must be able to travel more than 50% of the time.
  • Demonstrated ability in labor negotiations.
  • Working knowledge and interpretation of the National Labor Relations Act in both countries.
  • Excellent communication skills both written and verbal.
  • Excellent organizational and interpersonal skills.
  • Ability to manage competing priorities between multiple business units.
  • Demonstrated knowledge of employment regulations
  • Demonstrated leadership, change management, and success in planning, leading, and driving change in the organization while meeting or exceeding business objectives
  • Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business goals.

Competencies and Attributes

  • Demonstrated strategic ability with the capability to learn quickly and respond to shifting dynamics, adversity, and/or change.
  • A change agent who constructively challenges organizational paradigms, norms, and team members (peers and/or those at higher levels) to consider changes that will foster long-term, sustainable growth and competitiveness.
  • An out-of-the box creative problem solver who develops concepts that are not obvious to others and are not learned from previous experience, but rather re-conceptualizes issues to create innovative ideas that have not been thought of before which result in breakthrough insights for the organization.
  • Outstanding record of providing coaching to others to foster the learning of their team members.



  • Have articulated and positioned an effective labour relations strategy for the region
  • Deployed and exhibited a win/win approach in all interactions that highlight both relationship enhancement and cost-effective bargaining
  • Earned the respect of peers and be seen as a valued member of the leadership and management team



An excellent compensation package will be available to the successful candidate, including medical, dental, vision, group life insurance, short-term and long-term disability.

How to Apply:

Please send your resume in Word or PDF format to: . Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AAJU-877842 Director, Labour Relations – Canadian Linen Services - ON - Toronto and GTA (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.