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Current Opportunities

Director, Human Resources – Canadian Mental Health Association (CMHA) Calgary


Canadian Mental Health Association (CMHA) is one of Canada’s oldest national voluntary organizations. Founded in 1918 by Dr. Clare Hincks, the organization’s goals at the time included fighting mental illness and promoting mental health. Over 25,000 members and volunteers support the activities and programs of the Association throughout Canada. These activities range from direct services to individuals with a mental illness and their families, to public education, community action, and advocacy.

CMHA Calgary was established in 1955 and is dedicated to promoting mental health and wellness through a comprehensive range of community-based services for individuals, families, groups, and organizations. It is CMHA Calgary’s mission to be a leader in reducing the impact of mental illness and addiction in community. For more than 65 years, they have provided a person and family-centered integrated service model focused on early intervention and prevention of a mental health or substance use concern that delivers a measurable increase in community resiliency.

It is their long-standing belief that recovery is possible. CMHA’s recovery model focuses on wellness by shifting the emphasis from a narrow, limiting view of a diagnosis, towards empowering individuals, building their strengths, resiliency, and hope for a meaningful life.

CMHA Calgary has an annual operating budget of approximately $9 million.

Vision: Mentally healthy people in a healthy society.

Mission: To be a leader in reducing the impact of mental disorders and addiction in promoting mental health, wellness, and recovery through community-based services.


The fundamental values of CMHA are: R.E.S.P.E.C.T

We will use recovery-oriented practices in our work with clients.

Empowerment: We will empower our clients to be healthy and independent.

Self-Awareness: We will take the time to assess how we individually contribute to quality client care and a psychologically safe workplace.

Partnership: We will look to grow our programs and services using a partnership model.

Excellence: We will look at new work practices and models of care that support creating a culture of excellence in client services.

Client Focused: In every decision or action, we will ask how this effort will serve our clients.

Teamwork: We will further develop and support healthy teams that contribute to a healthy organizational culture.


For information about CMHA Calgary, please visit their website:



Job Title:Director, Human Resources
Reports to:Executive Director
Location:Calgary, AB



The Director, Human Resources will be responsible for creating and implementing a strategic human resources framework and providing leadership, advice and direction on all areas of human resources including workforce development, organizational learning and development, performance development, workplace relations, workplace wellness and policies and procedures.


Key Accountabilities:



  • Design and oversee core business services and innovative projects
  • Actively build trusting relationships with others
  • Provide leadership by leading by example, coaching, and mentoring their team
  • Wellness-oriented senior leader that role-models health and safety in the workplace
  • Display strong emotional intelligence along with appropriate situational and conscious leadership skillsets. Inspire co-workers to attain strategic goals and pursue excellence
  • Strive for continuous professional and personal development
  • Demonstrate a “can do” positive attitude
  • Participate as a member of the executive leadership team in the overall strategic and operational planning and management of the Agency
  • Provide effective leadership and project management to achieve strategic and operational plan goals and deliverables
  • Organize and assess workload, communicate proactively when time frame conflicts and risks exist, and deliver on time/as requested
  • Ensure that the performance management process is focused on the individual’s growth and is goal oriented
  • Ensure succession planning processes and documentation are in place for areas of responsibility and supervision


Workforce Development

  • Develop and implement creative recruitment strategies according to agency program and service requirements and consistent with organizational culture
  • Ensure standardized and equitable recruitment and hiring processes for staff and volunteers
  • Assist and advise managers through the recruitment process
  • Recruit, screen, and help to place Agency volunteers in appropriate programs
  • Coordinate agency employee and volunteer on-boarding and orientation
  • Coordinate an annual review of all approved position descriptions for staff and volunteers
  • Coach program staff in training, supervision, and evaluation of volunteers
  • Advise managers on professional development planning and monitors implementation and impact
  • Support succession planning throughout the organization
  • Coordinate practicum student placements


Organizational Learning and Development

  • Develop and oversee the process of organizational development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management
  • Identify and monitor the organization’s culture so that it supports the attainment of the agency’s goals and promotes employee engagement


Performance Development

  • Lead the design and implementation of performance development and management systems including performance development plans, employee development programs, new employee agreements, quarterly coaching/review discussions, real time coaching, learning and development planning, and annual reviews including criteria for salary increases
  • Develop and implement Employee Engagement Strategy, survey, and action plan
  • Establish wage and salary structure, pay policies, and oversee the variable pay systems within the organization
  • Lead competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff
  • Request that volunteers evaluate and provide feedback on their volunteer experience at CMHA
  • Keep Executive Director informed of significant organizational issues that may be barriers to the achievement of Agency goals


Workplace Relations

  • Identify strategies and practices designed to maintain positive workplace relations and a high level of employee and volunteer morale and motivation
  • Facilitate resolution to employee or volunteer concerns in accordance with CMHA policy and procedure
  • Lead workforce investigation procedures
  • Advise Executive Director and managers on employee recognition strategies
  • Advise program staff on volunteer recognition strategies and arranges recognition of volunteers through special events and tokens of appreciation
  • Conduct exit interviews with employees and volunteers who leave the agency and summarizes results semi-annually


Workplace Wellness

  • Develop, recommend, and promote programs for employee wellness and work-life balance
  • Support a culture of workplace wellness and safety through leadership and role modelling


Policy, Planning, Monitoring and Reporting

  • Responsible for annual Human Resources operational plan in accordance with CMHA’s operational planning framework and strategic priorities
  • Provide quarterly reporting updates on the operational plan
  • Monitor results of the Human Resources programs for staff and volunteers and ensure continuous improvement of services in order to achieve desired outcomes
  • Ensure controls and measure are in place to maintain adherence of operational policies and procedures
  • Undertake a biannual audit of CMHA’s compliance with the Canadian Code of Volunteer Involvement
  • Remain current with employment legislation and industry best practices
  • Manage personnel policy framework as it applies to staff and volunteers
  • Develop and maintain HR management systems including electronic employee filing, electronic payroll and timekeeping
  • Develop HR outcome metrics, maintain statistical data and prepare quarterly/annual reports
  • Develop an HR delegation of authority with the Director, Finance
  • Research benefits packages and designs best in benefits package for CMHA, Calgary



The successful candidate will have the following:


  • Degree in Human Resources, Business, or other related discipline
  • A CHRP designation is required



  • A minimum of five years’ experience in progressive leadership in Human Resources positions; an equivalent combination of education and experience may be considered
  • Experience or training in labor relations, employment standards and labor trends and workforce investigations procedures
  • Experience in recruiting, performance development and management, and resource planning
  • Experience working with volunteers and familiarity with the Canadian Code for Volunteer Involvement


Competencies and Attributes:

  • Strong interviewing and coaching skills
  • Excellent verbal and written communication skills
  • Strong planning and organizational skills
  • Demonstrated ability to develop and lead Human Resources initiatives
  • High level of initiative and self-motivation
  • Sound judgement and the ability to work independently and as part of a team
  • An interest in lifelong learning along with empathy and insight
  • Self-awareness and self-management
  • Flexible and adaptable


An excellent compensation package awaits the successful candidate.


CMHA Calgary is committed to equity, diversity and inclusion and recognizes that a diverse team benefits and enriches our work and is essential to operational excellence. We welcome applications from all qualified individuals and encourage women, members of racialized communities, Indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity to confidentially self-identify at time of application. In accordance with provincial legislation, accommodation will be provided by Optimum Talent and CMHA Calgary throughout the recruitment, selection and/or assessment process, upon request, to applicants with disabilities. All qualified candidates are encouraged to apply.

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
ABKP-624474 Director, Human Resources – Canadian Mental Health Association (CMHA) Calgary - AB - Calgary and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.