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Current Opportunities

Deputy Chief, Operations, Fire Services | City of St. Albert

The Organization

One of the most beautiful cities in Alberta, St. Albert has long been recognized as a community of choice with its picturesque landscape, celebrated parks and trail system, state-of-the-art amenities, inviting neighborhoods, lively arts and culture scene, and outstanding attractions and events. Today, St. Albert is a vibrant city with a population of over 66,000 (2018 Census report). St. Albert continues to be recognized as one of the best places to live in both Alberta and Canada. In August 2019, the city received its most recent accolade, when Maclean’s Magazine named St. Albert the top community in Alberta. In recent years, St. Albert has ranked highly in several national surveys regarding quality of life, place to raise a family and sense of community. The City’s employees are passionate about delivering high-quality programs and services to residents and are proud to contribute to making St. Albert one of the best places to live in Canada.

With direct access to resource development in northern Alberta and markets in the Edmonton Metropolitan Region, excellent transportation networks, and a highly educated workforce, St. Albert is positioned to attract business and industry to support the local community, its growth, and the surrounding region.

The City of St. Albert’s mandate is to provide social and recreational programs, protective services, transportation systems, public utilities, fire, emergency medical, and other local services to the community. The citizens of St. Albert remain committed to their sustainable community vision and celebrate their stories and successes as they continue to write the next chapter of St. Albert’s history.

Fire Services

With over 100 years of service to its credit, St. Albert Fire Services is an integrated service that plays an integral role in shaping and serving our community by providing fire suppression, rescue and emergency medical services, hazardous materials response fire inspection, fire investigation, public education, and fire dispatch to the City of St Albert.

For more information on the City of St. Albert, please visit:


The Opportunity

Reports to:Director, Emergency Services (Fire Chief)
Direct Reports:6
Indirect Reports:122 Suppression Staff; 14 administrative professionals
Location:St. Albert, AB



The City of St. Albert has an exciting opportunity for an experienced, dynamic and progressive individual who has a proven track record of providing leadership and guidance within an emergency services department. Reporting to the Director, Emergency Services (Fire Chief), the Deputy Chief of Operations will be responsible for implementing and promoting Fire Services’ strategic plan while ensuring the delivery of integrated emergency services to the community. The Deputy Chief is a key leader within Fire Services and will encourage and foster a culture of innovation, engagement and respect. With a strong commitment to building relationships with key stakeholders, this role will promote diversity of ideas and opinions while remaining focused on maintaining a safe and collaborative environment.


Key Accountabilities

The position will include the following responsibilities:

Quality Assurance

  • As integrated emergency services practices evolve and industry demands change, review, update, and implement standard operating procedures to address emerging needs;
  • Ensure all emergency service personnel are familiar with current standard operating procedures and guidelines, equipment maintenance and usage, and inter-agency protocols in emergency situations;
  • Lead the quality improvement processes by reviewing fire scene documentation, identifying and following-up on questionable or unclear standard operating procedures, and determining the appropriate protocols for the future;
  • Work with the Fire Service Administration Team to resolve “operational gaps” between protocols and standard operating procedures in a timely manner;
  • Communicate and share lessons learned with the department in a timely manner;
  • Develop, track, and regularly report on progress with respect to key quality assurance performance metrics;
  • Assist the Director of Emergency Services/Fire Chief with setting appropriate service levels for the department based on a realistic assessment of organizational capacity;
  • Direct and coordinate the activities of the department at major disaster/emergency incidents within the guidelines of recognized Incident Command Systems;
  • Act as the Director of Emergency Services as requested; and
  • Analyze response statistics, and report monthly to the director and outside agency contracted to.

Team Development

  • Create and promote a work environment that facilitates open communication and sharing of ideas, encourages continuous improvement, and rewards effective development of team capacity and expertise;
  • Assist with the selection and retention of qualified and talented employees;
  • Provide platoon assignments that create strong teams with balanced sets of competencies;
  • Establish performance expectations and development plans with each Platoon Chief or Captain to build on their strengths, address developmental needs, and align their goals with the department’s strategic goals and aspirations;
  • Provide leadership to team members in the form of guidance, mentoring, and recognition for excellent work;
  • Provide timely performance evaluation to team members, which includes ongoing feedback as well as an annual performance appraisal; and
  • Assist team members with successfully navigating changes in their work environment.

Stakeholder Engagement

  • Maintain a current knowledge of existing relevant legislation (e.g., Alberta Fire Code, Alberta Building Code, Alberta Safety Codes Act, NG911, City By-Laws, FOIPP and Risk Management Practices, the Health Disciplines Act, Occupational Health & Safety Act) and participate in the review process as changes to those pieces of legislation are undertaken;
  • Network and build strong relationships with the Emergency Services community to identify emerging trends, share best practices, set appropriate service levels, develop effective inter-agency protocols, and prepare the department to meet evolving service demands;
  • Advocate for the city and the services that it provides for St. Albert citizens by being an exemplary role model and contributing to significant industry events; and
  • Respond to media requests related to department issues, including fire incidents.


First Year Deliverables / Measures of Success

Success in the first year will be determined by the candidate’s ability to:

  • Build and maintain a strong, healthy rapport with Officers, the Union, and other and peer groups at the City of St. Albert;
  • Promote a culture of engagement by providing support to Department employees, prioritizing diversity and inclusion, promoting transparency at all levels, and recognizing outstanding employees;
  • Gain a broad understanding of the Department in order to identify key priorities and bring forward workable ideas and solutions to address the current and future departmental challenges and opportunities.
  • Promote and champion all City of St Albert mental health & wellness programs.
  • Participation in City of St Albert Emergency Services mid-range business planning.


Candidate Profile

The successful candidate will have the following:


  • An undergraduate degree in Business, Public Administration, or related field.
  • NFPA 1001, 1002, 1021 level 2 and 1521. Incident Command System 200 is required. Blue card command is required.
  • Fire Designation Canadian Association of Fire Chiefs, Alberta Fire Chiefs Association and National Fire Protection Association.


  • A minimum 10 years of supervisory experience, with at least 5 years serving as a chief officer, within a full-time emergency services department.
  • Experience or knowledge of delivering Emergency Medical Care.
  • Ability to lead emergency services teams in a variety of situations and effectively managing processes.
  • A thorough understanding of the emergency services function, with the ability to react effectively in high stress and potentially life threatening situations.
  • Knowledgeable in leading technologies for emergency services, including E911 and NG911.
  • Strong computer skills with proficiency in Microsoft Office Suite, Central Square FDM, CAD and RMS, and knowledge of mapping & GIS, Agresso and Tempest.
  • A valid Class 5 License. A personal vehicle required for use at work.

Competencies and Attributes:

  • Ability to lead emergency services teams in a variety of situations and effectively managing processes.
  • Team oriented, collaborative attitude with a talent for building relationships;
  • Creates an environment for members to be innovative and promotes new idea generation;
  • Sets an example for the organization’s culture by operating with a high level of integrity;
  • Instills a culture of personal responsibility, accountability, and continuous improvement through open communication;
  • Is a visible, accessible, passionate, and people-oriented leader with a reputation for successfully attracting, mentoring, and motivating staff;
  • Takes personal accountability for driving and delivering results and achieving outcomes;
  • Possesses an inner drive and a bias for action;
  • Candid, sincere, and ethical;
  • Can operate effectively with few defined boundaries or structure;
  • Provides others with the opportunity and support to develop skills and capabilities;
  • Can balance process and outcome orientation to ensure results are achieved with sensible levels of compromise;
  • Maintains perspective, a positive outlook, and effectiveness when under pressure;
  • Makes decisions confidently and quickly;
  • Expresses views with confidence and conviction while showing respect to others’ points of view;
  • Constantly seeks to achieve best practice and does not take expedient approaches at the expense of quality outcomes.


Equal Opportunity

The City of St. Albert is committed to equity, diversity and inclusion and recognizes that a diverse team benefits and is essential to service excellence. The City of St. Albert welcomes applications from all qualified individuals and encourage women, members of racialized communities, indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity to confidentially self-identify at time of application.  In accordance with the provincial legislation, accommodation will be provided by Gallagher and the City of St. Albert throughout the recruitment, selection and/or assessment process, upon request, to applicants with disabilities. All qualified candidates are encouraged to apply.


Please note that this position will remain open until a suitable candidate is found.

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AGUW-378056 Deputy Chief, Operations, Fire Services | City of St. Albert - AB - Edmonton and AreaAB - St. Albert (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.