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Current Opportunities

Continuous Improvement Manager | Gateway Mechanical Services

The Organization

Gateway Mechanical Services (“Gateway”) was founded in 1968 and is privately owned.  They have established themselves as a leader in the commercial and industrial refrigeration, heating, and air conditioner industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Their model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.

Gateway Mechanical Services has a passion for the work they do, and their employees exemplify this every day. This passion coupled with an uncompromising commitment to excellence drives everything they do.  They have a saying, “With Gateway, it’s personal™”. That means they go the extra mile when others won’t. They find solutions when others can’t. They do whatever it takes to get the job done right the first time because that’s how it should always be done.

Vision: We build an environment that unlocks potential, inspires performance, and delivers peace of mind.

Mission: Working as One Team with customers and each other, Gateway Mechanical Services leverages our expertise and work ethic to provide responsive mechanical contracting solutions to commercial, institutional, and industrial customers across western Canada.

Our experienced group of team members ensure that:

  • Our mechanical systems run efficiently, leaving our customers with peace of mind and time to focus on being productive
  • Our employees are highly trained in their area of expertise and provide quality service to our customers
  • Our industry remains progressive utilizing advances in technology in our day-to-day operations
  • Our company embraces innovation, remains financially strong, and honours our commitments to customers and community

Values: After 50 years in business, who we are at our core has not changed. The values that guide our actions and decisions are the same today as they were the day we started. Gateway Mechanical has seen consistent growth over the years by supporting the community, building a strong reputation and focusing on customer satisfaction. The drive and commitment behind our success has always been in the quality of our people.

For more information, please visit:


The Opportunity

Reports to:Chief Executive Officer
Location:Edmonton, AB



The Continuous Improvement Manager is a hands-on individual contributor and leader with practical and relevant experience utilizing Lean Six Sigma and other Continuous Improvement tools.  A “Player/Coach” at Gateway, the Continuous Improvement Manager uses their “in the trenches” experience to first demonstrate and then develop and implement a continuous improvement program to assess, monitor, and enhance business performance across the organization as they build their team of continuous improvement technical professionals.

The focus for this role is to support Gateway through the practical use of tools and processes to eliminate waste and improve customer experience, reduce costs, enhance productivity, and improve employee engagement. This individual will work with department leaders to identify continuous improvement projects within their areas and work with their teams to improve productivity, help deliver the departmental business plan and provide measurable improvement in process adherence and consistency to facilitate company growth.


Key Accountabilities

The position will include the following responsibilities:

Operational Management:

  • Demonstrate, develop and manage a continuous improvement plan and process for Gateway to enhance business performance and facilitate growth;
  • Continuously challenge and rethink how Gateway approaches Continuous Improvement so the value delivered exceeds the cost of the continuous improvement function;
  • Execute departmental business initiatives in alignment with Gateway’s growth objectives, strategic & business plans, culture and Mission, Vision and Values;
  • Create and execute annual continuous improvement business plan (including performance metrics) that support the objectives of the company; and
  • Stay abreast of current developments and trends in all relevant technical/professional knowledge areas with the objective of ascertaining new productivity or efficiency benefits.


Financial Performance and Results:

  • Working with team leaders and members across the organization to provide solutions that increase Gateway’s profitability by achieving cost and resource efficiencies through the continuous improvement function; and
  • Establish metrics to monitor financial savings as compared to established goals and targets and the overall return on investment of the continuous improvement function.


Operational Excellence:

Continuous Improvement Initiative Assessment

  • Develop and utilize a framework for analyzing continuous improvement opportunities including systems and tools for scoring and prioritization;
  • Develop a business case for justification of projects, initiatives, and investment required and gather departmental leader approval;
  • Ensure the business impact and project objectives are identified, always reported on, and managed; and
  • Monitor benefits realization post implementation of projects.


Process Improvement:

  • Document current state business processes, connections between functions, and assess opportunities for process efficiency;
  • Using Lean Six Sigma techniques and tool, train by demonstrating use of these tools to improve process;
  • Support the delivery of greater value and efficiency by identifying improved ways of working and eliminating unnecessary complexity within business processes;
  • Facilitate ongoing process monitoring and identification of issues within processes that lead to waste;
  • Provide advice to process owners regarding problem solving and strategies to address deviations in process performance; and
  • Perform statistical analysis to support process improvement.


Continuous Improvement Culture:

  • Lead and facilitate workshops to drive an understanding of continuous improvement and to encourage ideas and solutions to business problems;
  • Lead cross-departmental continuous improvement focus groups and regular focus group meetings; and
  • Support department leaders to build a continuous improvement environment and culture to support an ongoing program of change.


Business Process Performance Metrics:

  • Develop reporting and dashboards, including the overall key performance indicators to identify bottlenecks and inefficiencies in processes; and
  • Connect process improvements to an increase in customer and employee satisfaction through the implementation of key performance indicators and metrics.


Health, Wellness, Safety & Environment:

  • Champion Gateway’s Safety Culture to meet or exceed safety objectives; and
  • Maintain safe and healthy work environment by ensuring HSE compliance and the systematic application of best practices to all aspects of the continuous improvement process.


Human Resources:

  • Create objectives and manage the performance management program for your team, and create performance improvement plans when required;
  • Support the skills development of team members, ensuring adequate support, continuous improvement, training and development of additional competencies by acting as a mentor and providing training when necessary;
  • Champion employee engagement strategies and promote engagement initiatives;
  • Ensure staffing levels are sufficient for successful implementation of the continuous improvement business plan;
  • Conduct onboarding, orientation, and training for team members;
  • Review and approve time off requests for direct reports;
  • Maintain a positive tone within the team and work cooperatively through personal behavior, work contribution and the sharing of expertise and knowledge; and
  • Act as an ambassador for Gateway Mechanical Services in all dealings with the public, management, and team



Other required duties may be assigned that fall within the parameters of the primary responsibility of the position.



  • Over 53 years of service and a leader in the commercial and industrial air conditioning, heating and refrigeration industry;
  • Join a highly skilled, passionate team that has an uncompromising commitment to excellence that drives everything they do;
  • The successful candidate will be given the opportunity to put their mark on developing continuous improvement processes that will help in the growth of the company; and
  • Gateway Mechanical Services has an entrepreneurial spirit and tenacity based on their foundation for success, which continues to guide them daily.


First Year Deliverables / Measures of Success

Success in the first year will be determined by the candidate’s ability to:

  • Develop a comprehensive understanding of Gateway Mechanical Services’ current processes and service capabilities;
  • Build trusting, open, collaborative and respective relationships throughout the organization;
  • In collaboration with department leaders, identify continuous improvement projects within their areas and work with their teams to improve productivity, help deliver the departmental business plan and provide measurable improvement in process adherence and consistency to facilitate company growth, then effectively communicate and implement the plan with the team; and
  • Successfully complete 2 – 3 continuous improvement projects from start to finish.


Candidate Profile

The successful candidate will have the following:


  • Bachelor’s degree in Business, Administration, or a related field;
  • Accredited Lean Six Sigma Black Belt; and
  • Prosci Certification an asset.



  • Five (5) years’ proven continuous improvement analytical experience in a similar role, including project management, business & process analysis and demonstrable measurable efficiency gains;
  • At least two (2) years previous management experience responsible for the hiring, training, and discipline of employees and ability to positively oversee a team using excellent listening skills and empathy;
  • Experience in the HVAC/Refrigeration industry or in the Construction industry preferred;
  • Strong understanding of continuous improvement concepts including Six Sigma, Lean, and value stream mapping;
  • Computer literacy with intermediate to expert knowledge of Microsoft Office 365 Suite; and
  • Valid & clean Class 5 Drivers License.


Competencies and Attributes:

Strategic Planning & Execution

  • Business Unit Planning
  • Management & Performance Reporting
  • Data Analytics & Intelligence


Finance & Accounting

  • Financial Planning
  • Financial Reporting and Analysis


Continuous Improvement

  • Lean Process Improvement
  • Data Analytics
  • Customer Journey Management
  • Change Management
  • Quality Management
  • Integration Management


Project Management

  • PM Methods, Tools & Standards
  • Project Budget & Forecasting
  • Project Resourcing & Scheduling
  • Project Controls
  • Project Management
  • Management of Change
  • Project Evaluation & Reporting


Human Resources

  • Performance Management


Stakeholder Relations

  • Industry Associations Management


Health & Safety

  • Health & Safety Policies and Procedures


Customer Support

  • Customer Experience Strategy
  • Customer Feedback Management
  • Customer Data Management
  • Customer Service
  • Customer Assessment/Review



Gateway Mechanical Services is committed to equity, diversity and inclusion and recognizes that a diverse team benefits and enriches our work and is essential to operational excellence. We welcome applications from all qualified individuals and encourage women, members of racialized communities, Indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity to confidentially self-identify at time of application. In accordance with provincial legislation, accommodation will be provided by Optimum Talent and Gateway Mechanical Services throughout the recruitment, selection and/or assessment process, upon request, to applicants with disabilities. All qualified candidates are encouraged to apply.

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
ARAQ-337647 Continuous Improvement Manager | Gateway Mechanical Services - AB - Edmonton and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.