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SuccessFinder is a Montreal-based technology company specialized in human resources. Through an integrated platform, powered by sophisticated algorithms and a team of experts in developing predictive models, SuccessFinder helps organizations to make better decisions about their talent and maximize their people by putting them in the right roles.
Although the science behind its solution has been developed over the past 40 years, they have all the opportunities and culture of a start-up. With over 25 employees, the company continues to experience impressive year-over-year growth.
In order to manage and provide its solutions and services that enable its clients to achieve their business objectives, SuccessFinder is currently seeking a key person to assume the responsibilities of Client Solutions & Success Senior Manager
Reporting to the Senior Manager and Team Leader, you will be responsible for developing and maintaining strong relationships with the company’s current and future major clients by ensuring a thorough understanding of their needs, business processes, talent management processes and sound human capital management challenges.
You will assume a role as a talent management expert and use your consulting role in the context of projects involving the integration of new clients into the SuccessFinder platform: lead our clients through the process of implementing SuccessFinder, including stakeholder management, communications, and ensuring full-scale implementation and/or renewal. You will need to ensure high satisfaction and high adoption rate among customers using SuccessFinder solutions.
You will actively contribute to the development, improvement or adaptation of SuccessFinder solutions based on client feedback and newly identified opportunities with existing clinets, by ensuring a feedback loop with Product Management and R&D and by assisting the business development team to develop new sales opportunities.
In a context of growth, you will have to stay current with the most recent advances and trends in HR management and analytics as well as in the I/O Psychology and Business Management industries. The incumbent of the position will ensure that SuccessFinder is promoted as a reference, essential and credible organization. He will have to develop and ensure a trust relationship quickly with all partners both internally and externally.