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Current Opportunities

Chief Programs Officer – Homeward Trust


Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in our City.  Their efforts are guided by community need and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. HTE has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities.  They work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton.  Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

HTE embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first, and then establishing the supports required by the client to remain in a home.  Homeward Trust Edmonton’s programs involve both housing (capital project funding, property management and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

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Job Title: Chief Programs Officer

Reports to:Chief Executive Officer

Direct Reports:

  • Manager, Access & Case Management
  • Manager Clinical & Program Supports
  • Manager, Youth Programs & Partnership
  • Graduated Support Administrator (X2)

Indirect Reports: 23

Location: Edmonton, AB



Homeward Trust seeks a mission-focused Chief Programs Officer (CPO) who is passionate about working for an organization that is committed to ending homelessness. As a member of the Senior Management Team, and reporting to the CEO, the CPO is responsible for championing the successful development and execution of strategies to build strong and collaborative partnerships with the community to ensure that all Housing First initiatives in Edmonton are delivered in the most efficient and impactful way to achieve Homeward Trust’s strategic goals.

The CPO leads and inspires the Housing Support Services (HSS) team in the delivery of client centered programs and services directed towards helping people find and maintain homes, as guided by the Housing First philosophy. HSS team members provide coordinated client intake and program referral services, Housing First program management (including housing team training and contract monitoring), tenant counseling, and homelessness prevention/housing sustainability services.

The CPO will successfully navigate within a complex multi-stakeholder environment that includes contracted housing support teams, agencies, other contractors who work directly with the targeted participants and clients, all orders of government and the community at large.



The CPO is accountable for leadership in the following areas:

Strategic Leadership

  • In collaboration with the CEO and Senior Management Team, and in support of HTE’s role as a “system planner”, participate in the annual Strategic Planning process and the development of community-based plans and related budgets;
  • Dynamically support the CEO in policy making and public liaison initiatives as they relate to Housing First and client support programs;
  • Partner with leadership-level peers to successfully achieve the overall objectives and goals of HTE across all departments, programs and initiatives; and
  • Proactively position HTE to adapt nimbly to a rapidly changing political landscape.

Operational Leadership

  • Continuously audit and evaluate programs using data analytics in order to improve and develop them in support of achieving HTE’s mandate;
  • Lead the RFP and funding application processes for new service programs, and renewal of existing agency contracts;
  • Champion the provision of coordinated client intake services to ensure there is no ‘wrong door’ to appropriate community programs and services that best meet client housing and homelessness situations;
  • Oversee the delivery and outcomes of programs delivered by and funded by Homeward Trust;
  • Ensure internal and external program staff are trained and supported in the delivery of programs;
  • Prepare accurate and timely reports for the CEO regarding service and program performance;
  • Proactively meet reporting requirements for all orders of government across multiple ministries; and
  • Prepare materials for the Homeward Trust Board Meetings, as requested by the CEO.

Stakeholder Relationships

  • Build and maintain trusting and collaborative relationships with key stakeholders through regular and transparent communication;
  • Engage collaboratively with diverse community partners in implementation and advancement of community-based plans and meeting the objectives of the annual HTE work plan;
  • Oversee coordination of Homeward Trust’s Housing Outreach efforts with other agencies in support of targeted homeless groups such as Indigenous persons, youth and families; and
  • Formalize relationships with funded partners and emphasize the importance of reporting on performance metrics and KPIs in support of ongoing funding.

People Leadership

  • Inspire the team to achieve HTE’s goal of ending homelessness in Edmonton by providing a compelling vision and providing strong leadership;
  • Illuminate a path to success for team members by establishing core competencies, key performance indicators and personal development goals; and
  • Exemplify HTE’s core values.



Success in the first year will be determined by the candidate’s ability to:

  • Audit and review existing program models identifying and making recommendations to create efficiencies, and improve effectiveness and impact, and subsequently implement recommendations in the coming years’ contracts;
  • Develop strong, transparent and collaborative relationships with community agencies;
  • Ensure that Homeward Trust’s system plan has buy-in and support from the community;
  • Develop and strengthen programs based on a fundamental understanding of Homeward Trust’s system plan; and
  • Evaluate program execution and ensure contractors are upholding agreements and delivering on expected outcomes.



The successful candidate will have the following:


  • Graduate of a recognized post-secondary institution with a focus on community development, social studies, human services or related discipline.


  • 10 years of progressive experience in a related field with a minimum of 5 years at a senior executive level. Prior work in public, social or human services is preferred;
  • Prior experience working with marginalized populations, including persons or households that are low-income and/or have experienced homelessness is an asset;
  • Experience in project management and strategic planning;
  • Experience managing complicated and/or complex projects with multiple vested stakeholder interests, preferably within the community-based sector is preferred; and
  • Experience liaising with various orders of government, preferably in a funding and/or program development/implementation capacity is an asset.

*A combination of education and experience will be considered*

Competencies and Attributes

  • Working knowledge of the non-profit sector, especially organizations involved in homelessness and housing in Edmonton;
  • Familiarity with or exposure to sub-populations that are particularly marginalized in the homeless community, including but not limited to: Indigenous people; youth; substance users; people with compromised mental wellness; large families; immigrant and newcomer households; older adults; and persons with disabilities;
  • Understanding of business processes associated with non-profits and government, as well as management of contracted services;
  • Knowledge of human, social and housing services;
  • Knowledge of the principles of program and project development/management, including system planning, work plans, and performance metrics;
  • Excellent communication skills, both verbal and written;
  • Excellent leadership and interpersonal skills;
  • Superior ability to engage with stakeholders of diverse and, at times, competing interests, to work towards achieving a common agenda;
  • Excellent time and resource management skills, with the ability to lead and drive change;
  • Broad based program implementation and outcomes focused;
  • Models the following leadership characteristics:
  • A Role Model for the Organization – exemplifies the values and principles of Homeward Trust Edmonton in a senior leadership capacity both internally and externally. Demonstrates maturity, professionalism, discretion and reliable judgment.
  • Focused on Results – understands what is important to clients, partners, employees and stakeholders, and is committed to achieving goals.  Tenacious approach to delivery, quality of output and success of assigned functions, and Homeward Trust as a whole.
  • Inspires Confidence –establishes credibility, respect and builds strong working relationships with senior management, employees, and external stakeholders.  Works in a collaborative and solutions focused manner to achieve outcomes that align best with the needs of our clients and our organizational objectives.
  • Demonstrates Passion and Integrity- approaches all tasks in an enthusiastic way.  Committed to upholding professional standards. Sincere in own behavior and in dealings with others



An excellent compensation package awaits the successful candidate.

How to Apply:

Please send your resume in Word or PDF format to: Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AAJU-105674 Chief Programs Officer – Homeward Trust - AB - Edmonton and Area (OTIAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at as our opportunities are updated on a regular basis.