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GardaWorld is the world’s largest privately-owned security services company offering a wide range of services in two core areas namely Security Services and Cash Management Services. The company is headquartered in Montreal but has since grown on an international scale to include significant operations in the US, Africa and throughout much of the Middle East. The company has grown exponentially through both organic growth and several strategic acquisitions. GardaWorld has built a solid reputation based on the quality of their services, the commitment and integrity of its people, the rigorous operating processes in place within this complex environment as well as its single-minded commitment to growing through product and service innovation. The company’s culture can best be defined by its highly entrepreneurial mindset, it’s strong focus on developing strategies to meet profitable growth objectives, it’s lean management structure as well as the level of autonomy and accountability provided to the senior leadership of the organization.
GardaWorld North America is comprised of autonomous US and Canadian divisions, both of which manage sizeable businesses in Security Services and Cash Management Services. In Canada, Cash Management Services employ close to 2,900 people, many of which are unionized, and generates $250 million of revenue and significant EBITDA. The Canadian Cash Management Services operates a national network of 42 branches, a fleet of 450 armored vehicles and currently enjoys approximately 60% market share in Canada. It’s core areas of business include Armoured Truck Services, Cash Processing Services, Cash Vault Services, ATM Services as well as Smart Safe.
As a result of recent internal promotions, GardaWorld has decided to conduct a search of the Canadian marketplace to recruit a new Chief Operating Officer to oversee all facets of the Canadian Cash Management Services business.
The Chief Operating Officer, Cash Management Services – Canada will report to the Chief Operating Officer for Cash Management Services North America. The COO for Canada will have full P&L responsibility for a $250 million business unit which has specific growth strategies in place to reach certain growth milestones over the next 3 to 5 years. The new COO will drive the ongoing business as well as fine-tune the business strategy and ultimately attain the business units’ growth objectives in both topline revenue and profitability.
The COO will have ultimate responsibility for all functional areas required to lead and manage a relatively complex pan Canadian business. This individual will have oversight over four Regional Vice Presidents who intern manage the operational side of the business through the 42 branch network in Canada. In addition to this, the COO will manage a commercial team who report up through a Vice President of Sales and Marketing as well as senior professionals in human resources management and finance.
Cash Management Services in Canada have grown organically and currently holds the number one ranking in this segment in Canada. The business unit has been stable and has grown profitably through the years. However, the business now requires stronger leadership to create and instill change in order to meet fairly aggressive growth targets.
The new COO will be expected to bring a renewed sense of engagement and commitment to the organization. The new COO will in fact be expected to impact the culture of the current organization by instilling greater rigour and process and in fact taking the necessary steps to transform the senior leadership team of the Canadian Cash Management Services within an environment of ongoing technological change and innovation in new service offerings.
From a personal standpoint: