Branch Manager, Assessment & Taxation – City of Edmonton
The City of Edmonton undertakes the critical work of serving the citizens of Edmonton in their needs for services, infrastructure, transportation, safety, and all other aspects of municipal service and government. It is a citizen-centric organization whose leadership teams continue to plan long into the future so that Edmontonians will have ever increasing livability and quality of life.
As a City of Edmonton (“the Corporation”) employee, your opinion will be heard, your ideas will be valued and your contributions will be rewarded. As the 2018 recipient of Alberta’s Top 70 Employers, Canada’s Best Diversity Employer, Women Building Futures Employer of Choice, and Canada’s Top Employer for Young People, the City of Edmonton is committed to achieving the goals established in ConnectEdmonton by attracting and retaining top talent and leadership to their Corporation.
The Financial & Corporate Services department provides corporate and business support to the entire Corporation. This support – just to name a few – includes:
- Day-to-day accounting and strategic financial analysis;
- The collection of $1.4 billion in municipal property taxes and the management of multi-billion-dollar operating and capital budgets; and
- Provision of expertise in tendering, IT and HR services.
The Assessment and Taxation Branch works to ensure fair and transparent property assessment and taxation in alignment with provincially legislated standards. This is critical to meeting revenue requirements to fund City programs and services and the Provincial Education Property Tax requisition. Assessment and Taxation prepares annual market value assessments for all properties, including amended and supplementary assessments. It is responsible for taxation billing, including administration of the Monthly Payment Program. The Branch also administers the assessment and taxation requirements for Community Revitalization Levy (CRL) areas and Business Improvement Areas (BIAs).
The City of Edmonton is an equal opportunity employer that welcomes diversity and encourages applications from all qualified individuals.
For more information, please visit www.edmonton.ca
Job Title: Branch Manager, Assessment & Taxation
Reports to: Deputy City Manager, Financial & Corporate Services
Direct Reports: 7: 3 Directors and 4 Professional/Administrative Staff
Indirect Reports: 181
Location: Edmonton, AB
The successful candidate will champion a culture of continuous improvement to position Edmonton as a leader in the Province for municipal assessment and taxation best practices under the revised Municipal Government Act (MGA). The BM will build and nurture positive, supportive and collaborative relationships with all stakeholders, including all departments of the Corporation, Government of Alberta, partner organizations, citizens, unions and the media. As a senior leader within the City of Edmonton, the ideal candidate will exemplify a collaborative approach across all branches and demonstrate a commitment to citizen service delivery. The BM will empower their team to be successful and will be willing to jump in as needed to support the team in achieving their goals.
A primary obligation of the BM is to the strategy, priorities and direction of the Corporation. Through this accountability, BMs must plan, organize, lead and control the work of the department and branch in alignment with the overall corporate direction and aligned departmental priorities. This requires that BMs are focused on creating the conditions for success across the corporation which includes work with the Leadership Team, the ELT, Council, staff, other BMs, citizens and industry leaders.
BMs are members of the Departmental Leadership Team and ELT defined committees that operate with collective executive accountability. This requires a focus on (1) understanding the current and emerging strategic environment and (2) creating and aligning the managerial/technical and social systems required to carry out the work of the corporation, department and branch. All leaders will reflect a citizen-centric approach and perspective in the strategies, business plans, programs and services of the department/branch.
Reporting to the Deputy City Manager, the BM, Assessment & Taxation provides oversight and senior leadership for three Sections:
- Assessment Operation – This section develops and recommends best practices and delivers a property and business assessment that meets the provincial valuation standard within the legislated time frame. This section is accountable for assessment policy on assessment legislation and regulations, reporting to City Council on matters specific to the property and business assessment roll, reporting to the Province on various issues relating to assessment information and quality, and is responsible to develop and maintain efficient and effective staff, liaisons with various taxpayers and special interest groups.
- Taxation – This section is responsible for the effective management and administration of the taxation process. It ensures proper business processes and procedures are in place to meet all statutory requirements and that all properties are properly entered on the tax roll and the collections of tax revenues are conducted within legislative parameters.
- Integrated Business & Customer Solutions – This section delivers comprehensive core, enabling and transformational programs, products and services for the branch that are critical for the execution of the overall assessment and taxation program for the city. The services within IBCS enable the operational areas of Assessment and Taxation to focus on core service delivery to its customers.
- As the city assessor, lead the development and implementation of a strategic business plan and supporting initiatives that ensure the assessment function meets and/or exceeds the requirements of provincial legislation;
- Lead and oversee the development, advancement and management of assessment and taxation strategies, services and processes;
- Provide senior level guidance and advice to the corporation on issues impacting assessment and taxation;
- Oversee the development of strategic communication strategies to stakeholders to foster a strong understanding of assessment and taxation matters;
- Establish clear lines of accountability within the branch and work collaboratively across the city to drive horizontal alignment and integration;
- Identify assessment and taxation issues that pose a current risk to the city and constantly scan the environment to identify trends and risks that may impact the city in the future;
- Provide formal and informal advice, education and awareness to ELT, Council, the City Manager and Deputy City Manager regarding assessment and taxation issues, recommendations and risk mitigation strategies;
- Identify and manage branch operational and reputational risks and develop mitigation strategies; and
- Ensure all OH&S, Procurement and all other city policies and procedures are followed within the branch.
- Build a deep understanding of the overall corporate context, direction and priorities and translate this into branch strategies and priorities; support, sponsor and mobilize corporate initiatives;
- Actively participate in the development of strategies for the corporation and the department and translate this direction into branch level strategies required to achieve Council’s and ELT’s vision and priorities;
- Apply critical thinking to the strategic management and decision-making processes of the corporation, and branch;
- Fully embrace the corporation’s integration agenda; and
- Operate as a servant leader in the formation and implementation of strategy.
System Alignment & Relationship Management:
- Create the social (human) systems necessary to deliver the technical work of the branch, aligned to the department and corporate direction;
- Assure the alignment of structure, process, competencies, leadership style and culture to the strategy of the branch, constantly assessing and realigning the organization to the strategic environment;
- Build and sustain the competency and capacity of the organization to deliver the strategy;
- Create, leverage and maintain relationships necessary to advance corporate and branch strategy, including those with ELT, City Council, citizens, industry/sector leaders, business partners and staff;
- Represent the city and build relationships with other municipalities, organizations and industry experts for the purposes of research, collection of data, collaboration on projects, and identification of leading-edge information and best practices;
- Actively work with internal and external business partners to ensure branch services are exceeding expectations; and
- Foster integration across the corporation to ensure thorough and seamless delivery of programs and services.
Financial Stewardship & Performance Measurement:
- Assure the effectiveness of branch systems through comprehensive, accurate, consistent and transparent reporting and performance metrics and management;
- Ensure the prudent and effective use of financial resources in the planning and delivery of work;
- Oversee and steward the branch budget and apply business acumen and critical thinking in the use of resources and possess deep knowledge of the budget and cost drivers inherent in the business model; and
- Monitor and manage branch operational risks and develop mitigation strategies.
- Lead, establish and hold others accountable to behave consistently with the desired culture throughout the branch, ensuring it supports the corporate vision and mission as well as the city’s Cultural Commitments;
- Ensure the values are reflected in processes, practices, leadership and culture;
- Engage directors in developing action plans to enhance communication, solve problems creatively, promote integration, and support excellence;
- Ensure staff are empowered, have the competencies, and are well equipped to perform their roles;
- Provide mentorship and support, and promote staff development and succession planning; and
- Monitor employee engagement and ensure sections are developing and implementing action plans as necessary.
- Decisions regarding the creation and implementation of strategies and initiatives, ensuring alignment with other branches, and the Corporation;
- Formulate sound recommendations and advice to City Council and ELT regarding assessment and taxation issues, risk and implications;
- Make resource allocation decisions regarding complex initiatives, and projects, ensuring allocation of resources align with Corporate and Departmental commitments;
- Approve new initiatives, branch policies, programs and projects; and
- Define performance measures across the area to develop appropriate, repeatable metrics that are accurate and consistent, and provide information and reporting to the City Manager, ELT, and Council.
- Respond to and ensure resolution of complex issues forwarded by City Council, ELT and others, and collaborate when the issue has a potential impact to other areas;
- Determine strategies of resource allocation for the branch – respond to unanticipated resource requirements;
- Lead issue and crisis management activities for highly sensitive or political situations that may have an impact on the City; and
- Develop and/or modify strategies and plans in response to unexpected issues that arise.
FIRST YEAR DELIVERABLES / MEASURES OF SUCCESS
Success in the first year will be determined by the candidate’s ability to:
- Build and nurture strong relationships within their team, within the Branch and across the Financial & Corporate Services Department;
- Increase team engagement and be an ambassador for the culture desired by the City of Edmonton;
- Foster a strong partnership with the Government of Alberta rooted in collaboration to position Edmonton and Alberta as a leader in assessment and taxation; and
- Execute on the business plan to ensure adherence to all legislative changes outlined in the revised MGA impacting assessment and taxation.
The successful candidate will have the following:
- Bachelor’s Degree in Business, Finance, or a related discipline;
- Must have an Accredited Municipal Assessor of Alberta (AMAA) designation or equivalent;
- A Master’s Degree would be considered an asset; and
- Additional training in public administration, project management, financial management and/or change management would be an asset.
- Minimum of fifteen (15) years progressively responsible experience in a leadership role within a municipal environment;
- Experience and success creating a strategic vision and direction for a diverse organization/unit;
- Comprehensive knowledge of the Municipal Government Act and other related legislation;
- Advanced knowledge and understanding of assessment principles and legal and statutory requirements to oversee a quality mass appraisal function;
- Demonstrated knowledge of long-term financial management and strategic business planning;
- Demonstrated experience leading and managing change, building organizational talent, and empowering resources to achieve outcomes; and
- Significant experience managing teams accountable for providing advice and direction related to politically sensitive and complex issues.
Competencies and Attributes
In support of a Modern Municipal Corporation, the City of Edmonton is looking for leaders to be courageous, inclusive, values-based influencers, collaborative networkers, systems thinkers, and creative innovators. Additional desired skills and abilities include:
- Demonstrated ability to model the Cultural Commitments;
- Well-developed strategic thinking with an ability to influence others;
- Ability to use the consultative process to develop solutions or strategies in an environment with a variety of needs;
- Awareness of political and public relations impacts of decisions;
- Ability to cultivate and nurture innovative, collaborative partnerships with unions, external agencies, levels of government, business partners, community organizations and City Council, Departments and Branches;
- Demonstrated ability to use business acumen to make high level decisions;
- Strong verbal and written communication skills, including report writing and presentation skills;
- Excellent negotiation, problem solving and conflict management/resolution skills;
- Ability to manage escalated issues with a solution-oriented focus;
- Excellent people leadership skills including performance development/management, team facilitation, and succession planning; and
- Ability and willingness to delegate and empower others.
An excellent compensation package awaits the successful candidate.
How to Apply:
Please send your resume in Word or PDF format to: firstname.lastname@example.org
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